I love this spa company, I purchased my spa from Bear Valley Spa and pay for their regular service. I tried to leave once and get service else were but came right back and have been a customer ever since (last four years). It has been money well spent! If I ever have an issue, for example my control panel went out, I called in a panic because I had renters coming, they ordered a new part, and had it installed in what seemed like a minute. Sometimes it is hard to find good help on the mountain but this spa company has been responsive and dependable consistently. I feel can Really count on them when I need them which says a lot since I had to move off the mountain. Can’t say enough about this crew! I would give 10 stars if I could!